Privacy policy

 

Welcome to GEARNST. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit or make a purchase from gearnst.com in accordance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information We Collect

When you visit our Site or make a purchase, we collect several types of information:

  • Personal Information: Information you directly provide when placing an order, creating an account, or contacting us. This includes your name, shipping address, billing address, phone number, and email address.

  • Payment Information: Payment details processed through secure, PCI-DSS compliant third-party payment gateways. We do not store full credit/debit card numbers or UPI PINs on our servers.

  • Device & Usage Data: Information collected automatically when you browse our Site, such as your IP address, browser type, operating system, pages viewed, time spent on pages, and device details.

2. How We Use Your Information

We use your information to operate our business and provide you with a seamless shopping experience:

  • Order Fulfillment: Processing transactions, arranging shipping, sending order updates, and managing returns or exchanges.

  • Customer Support: Responding to inquiries, resolving issues, and improving customer service.

  • Marketing & Communications: Sending promotional offers, product updates, and newsletters (only if you have opted in). You can opt out at any time.

  • Security & Compliance: Detecting and preventing fraudulent transactions, protecting our Site integrity, and complying with applicable Indian legal obligations.

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience.

  • Essential Cookies: Required for core Site functionality, such as keeping track of items in your shopping cart.

  • Analytics Cookies: Help us understand how visitors interact with our Site so we can optimize performance and navigation.

  • Marketing Cookies: Used to deliver relevant advertisements based on your interests.

You can choose to disable or clear cookies through your browser settings, though doing so may affect certain functionalities of the Site.

4. Third-Party Services

We share your information with trusted third-party service providers solely to the extent necessary to run our store effectively:

  • Platform Providers: E-commerce platforms (such as Shopify) that host our store.

  • Payment Gateways: Secure payment processors (e.g., Razorpay, Cashfree, Paytm) to complete transactions.

  • Logistics & Courier Partners: Delivery companies (e.g., Shiprocket, Delhivery, India Post) to fulfill and deliver your orders.

  • Analytics & Marketing: Tools like Google Analytics to help us analyze customer interactions and Site performance.

We require all third parties to respect the security of your personal data and treat it in accordance with applicable laws.

5. Data Security

We implement reasonable technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. All data transfers involving sensitive payment information are encrypted using Secure Sockets Layer (SSL) technology.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.

6. Customer Rights

As a user, you have rights regarding your personal data:

  • Access & Correction: You can request access to the personal data we hold about you or ask us to update/correct inaccurate details.

  • Opt-Out: You may unsubscribe from marketing communications at any time using the "Unsubscribe" link in our emails or by contacting us directly.

  • Account Deletion: You can request the deletion of your account and associated personal data, subject to any legal retention requirements.

7. Contact Information & Grievance Officer

In accordance with the Information Technology Act, 2000, and rules made thereunder, if you have any questions, concerns, or grievances regarding this Privacy Policy or our data practices, please contact:

  • Store Name: GEARNST

  • Email Address: gearnst14@gmail.com