Refund policy

At GEARNST, we take pride in the quality and craftsmanship of our products. If you are not completely satisfied with your purchase, we’re here to help make the return process as smooth and simple as possible.

1. Return Timeframe & Eligibility

We offer a 7-DAY exchange policy, meaning you have 7 DAYS from the date your package is delivered to request a exchange.

To be eligible for a exchange, your item must meet the following criteria:

  • The product must be unused, unwashed, and in the same condition that you received it.

  • It must be in its original packaging with all tags, inserts, and accessories intact.

  • You must provide proof of purchase (such as your order confirmation email or order number).

3. Exchange Shipping Costs

  • Defective/Incorrect Items: If you receive a damaged, defective, or incorrect item, we will arrange a reverse pickup or reimburse your exchange shipping costs completely.

  • Change of Mind / Standard Returns: If you are exchanging an item due to personal preference, size re-evaluation, or change of mind, a nominal return shipping fee of [RETURN FEE, E.G.,₹100] will be deducted from your total refund, or you may be required to ship the product back to our warehouse at your expense.

4. How to Initiate a Return or Exchange

  1. Submit a Request: Email our support team at [EMAIL ADDRESS] or visit [LINK TO RETURN PORTAL] with your Order Number and the reason for return.

  2. Attach Proof (if applicable): If the item arrived damaged or defective, please include clear photos or a short video showing the issue.

  3. Pickup / Dispatch: Once approved, our courier partner will pick up the package from your delivery address within [X BUSINESS DAYS, E.G., 2–3 DAYS].

5. Exchanges

  • Size or Variant Swap: If you need a different size or variant, let us know during your request. We will dispatch the replacement as soon as the original item passes our quality inspection.

  • Instant Stock Availability: If the replacement item is out of stock, we will issue store credit or a full refund instead.

6. Damaged, Defective, or Incorrect Products

Please inspect your order upon arrival. If your package arrives visibly damaged, tampered with, or defective:

  • Notify us within [48 HOURS] of delivery at [EMAIL ADDRESS] or via WhatsApp at [PHONE NUMBER].

  • Do not discard the outer packaging or shipping label until our team assesses the claim.

  • We will send a replacement at no extra charge or issue a full refund upon verification.

7. Refund Process and Timing

Once your returned item reaches our warehouse and passes our quality inspection (usually within [X BUSINESS DAYS] of arrival):

  • Prepaid Orders: The refund will be credited back to your original payment method (Credit/Debit Card, Net Banking, UPI, or Wallet) within [REFUND PROCESSING TIME, E.G., 5–7 BUSINESS DAYS].

  • Cash on Delivery (COD) Orders: Refunds for COD purchases will be issued as store credit or transferred directly to your bank account via UPI/NEFT within [REFUND PROCESSING TIME, E.G., 5–7 BUSINESS DAYS] after you provide your bank details.

8. Contact Us

For any questions or support regarding returns and refunds, feel free to reach out to us:

  • Email: gearnst14@gmail.com

  • Support Hours: MONDAY TO SATURDAY, 10:00 AM – 6:00 PM IST