Shipping policy

Thank you for shopping at GEARNST. We aim to deliver your order quickly, securely, and transparently. Below you’ll find everything you need to know about how we process, ship, and deliver your gear.

1. Order Processing Time

  • Standard Processing: All orders are processed within 1–2 BUSINESS DAYS (excluding weekends and public holidays) after receiving your order confirmation email.

  • Order Cut-Off Time: Orders placed after 6:00 PM IST] will begin processing on the next business day.

  • Confirmation: You will receive a notification email once your order has been successfully placed, followed by a separate email containing tracking details once your package dispatches.

2. Shipping Methods, Costs & Delivery Timeframes

We partner with reliable courier services (e.g., [INSERT LOGISTICS PARTNERS, E.G., SHIPROCKET, DELHIVERY, BLUE DART]) to ensure safe delivery across India.

  • Standard Shipping:

    • Delivery Time: 3-7 BUSINESS DAYS]

    • Cost: [SHIPPING COST / E.G., FREE ON ORDERS OVER ₹XXX / FLAT ₹XX]

  • Express Shipping (if applicable):

    • Delivery Time: [X–X BUSINESS DAYS]

    • Cost: [EXPRESS SHIPPING COST]

  • Cash on Delivery (COD):

    • Available for select pin codes across India.

    • A nominal fee of [COD FEE, E.G., ₹50] may apply at checkout.

Please note: Delivery timeframes are estimates and commence from the date of dispatch, not the order date.

3. Order Tracking

Once your package dispatches, you will receive an email and/or SMS containing a direct tracking link and AWB (Air Waybill) number.

  • You can track your order status in real time by clicking the link in your email or visiting our [LINK TO TRACK ORDER PAGE].

  • Please allow up to [24–48 HOURS] for the tracking information to update on the logistics provider's portal.

4. Delivery Issues & Delays

While we strive to meet estimated delivery dates, occasional delays can occur due to high-volume sale periods, severe weather conditions, or local courier disruptions.

  • Incorrect Shipping Address: We are not responsible for orders shipped to an incorrect address provided by the customer. Please verify your address carefully during checkout.

  • Failed Delivery Attempts: Our courier partners will attempt delivery up to [NUMBER, E.G., 3 TIMES]. If delivery fails due to incorrect contact details or unavailability, the shipment will be returned to us, and additional shipping fees may apply for re-dispatch.

  • Damaged or Missing Packages: If your package arrives damaged, or if tracking shows delivered but you haven't received it, please contact us within [48 HOURS] of delivery at [EMAIL ADDRESS] with photos and your order number so we can resolve the issue immediately.

5. International Shipping

  • Currently, we only ship within India. *[OR EDIT IF YOU SHIP INTERNATIONALLY: We ship internationally to select countries. International shipping rates and estimated delivery times (typically [X–X BUSINESS DAYS]) are calculated at checkout. Customs duties, taxes, or import fees levied by the destination country are the responsibility of the customer.]

6. Contact Us

If you have any questions regarding your shipment or need assistance with an ongoing order, reach out to our team:

  • Email: [EMAIL ADDRESS]

  • Phone / WhatsApp: [PHONE NUMBER]

  • Support Hours: [E.G., MONDAY TO SATURDAY, 10:00 AM – 6:00 PM IST]

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